If I make a booking online can I talk to a travel consultant if I have any questions about my travel plans?
Yes. We have a toll free number which can be used from anywhere in North America. Our agents would be happy to answer any questions that you may have regarding your online bookings.
Can I buy travel insurance online if I did not book my travel arrangements with Athlone Travel?
Yes. Travel insurance containing trip cancellation benefits may only be purchased on the date of the initial deposit for the trip. Other packages may be purchased at any time prior to the scheduled departure date. Click here to book insurance...
Why can't I make a reservation without entering my personal information?
We require a name, phone number, e-mail address and mailing address to complete a reservation. If you wish, you may create a profile with the minimum information required. However, it is in your best interest to provide us with as much information as possible.
Is it better to wait until the last minute to book or buy now?
There is never any guarantee that a last minute deal will become available. However, if you are concerned about a particular destination and really want to go, send an email to one of our qualified travel consultants. They will advise as to the likely chance of your particular holiday choice becoming available for a last minute deal.
I saw a lower price on the website yesterday - why is higher today?
Prices change continually and are determined by our suppliers .We cannot guarantee a price until you have a confirmed booking. At Athlone travel we do our best to offer you the lowest fares available at all times. If you have any questions regarding prices please contact us. info@athlonetravel.com
I'd like to travel to the U.S. but I'm unsure if there are restrictions with my situation, who can I contact for information?
If you have an unusual situation or any questions regarding entry into the United States, you should obtain authoritative information from the U.S. authorities immediately before your visit. For more information you may consult the U.S. embassy website www.usembassycanada.gov.
Is there specific information I need when travelling with children or when my children are travelling on their own?
If you are planning International travel or to the U.S. with a child, you should talk to a Canadian lawyer before leaving home. You should carry documentation such as a custody order or a letter certifying that you have the legal right to bring the child with you. Also, persons under the age of 18 who are travelling on their own should carry documentation showing that they have the permission of the custodial parents.
What are terms and conditions and why do they apply?
All bookings made through this Web Site are subject to any specific restrictions which vary by ticket type. These terms are intended by us to set out the whole agreement between our suppliers and you. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between you and us, please make sure you ask for these to be put in writing prior to making any transaction. In that way we can avoid any problems surrounding what you expect us to provide.
What happens if I need to cancel or change my booking?
Depending on the terms and conditions of the purchase we may be able to change the date and time of your ticket depending on the type of ticket and availability of alternatives. However, based on the individual terms and conditions applicable to your ticket (set by the suppliers with which you would be travelling), exchange may not be possible. Cancellation or change fees will apply.
